In accordance with article L.221-21 of the French Consumer Code, and in order to exercise this right of withdrawal under the conditions of articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the standard return form by clicking on the link below [Link to return form].

The Operator will acknowledge receipt of the Customer's withdrawal request by e-mail.

Where applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:

 - order number, name, address, telephone number and e-mail address.

The cost of returning the goods is borne by the Customer, unless the goods cannot normally be returned by post, in which case the Operator will collect the goods at its own expense.

The exceptions of article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:

 - for the supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal;

 - the supply of goods made to the consumer's specifications or clearly personalized;

The Product must be returned in its original packaging, in perfect condition, fit for resale, unused and with all accessories.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements required to implement the Customer's reimbursement. This refund may be made by the same means of payment as that used for the Customer. In this respect, Customers who have paid for their order in the form of credit notes / gift vouchers may be reimbursed by credit notes / gift vouchers at the discretion of the Operator.

WARRANTY

ARCANGE watches are guaranteed for 2 years from the date of shipment.

This warranty excludes damages resulting from improper use, shocks, accidents, or failure to follow the instructions in the user manual.