Yes, you can modify or cancel your order before it is shipped by contacting us as soon as possible at the following email address: contact@arcange-watches.com.

You have 14 days from the receipt of your order to request a return. You can complete the return form

Upon receiving the item and approving your request, we will proceed with a refund or an exchange according to your choice.

The returned item must be in its original condition, with all accessories included and unused. A return may be refused if the item(s) show signs of wear

We advise you to check the condition of your order upon receipt and contact our customer service within 14 days to file a claim if you have received a damaged or missing product

Yes, we ship all over the world with DHL Express except for Israel, North Korea, Cuba, Iran, Syria, Russia, Ukraine, and Crimea.

Worldwide DHL Express delivery is free with a purchase of €80 or more.

For France and European Union countries, taxes and customs fees are included in the displayed price.

Taxes and customs fees are not included for deliveries outside the European Union. Local duties or import taxes may apply, depending on your location.

These taxes will be collected through our DHL carrier, who will remit them to the local customs authorities. We cannot provide the amount in advance, as it varies depending on each country/state. You may contact your country’s customs authorities for an estimate. If customs fees are not paid, the order cannot be delivered to you.

It depends on where you are. Orders processed in France and Europe will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 3-6 days. Delivery details will be provided in your confirmation email.

In case of a delivery issue with your order, you can contact us directly via the contact form or at the email address contact@arcange-watches.com. We will make every effort to find a solution with the carrier so that your package is delivered to you as soon as possible

ARCANGE watches are guaranteed for 2 years.

This warranty excludes damages resulting from improper use, shocks, accidents, or failure to follow the instructions in the user manual.